AI Agents for Social and Community Teams
Listen, understand, and respond to customers.
Sift AI agents listen to all of the conversations people are having on Facebook, Instagram, X, Discord, Telegram, and more to help you evaluate user activity and act on their needs.
Sift AI agents listen to all of the conversations people are having on Facebook, Instagram, X, Discord, Telegram, and more to help you evaluate user activity and act on their needs.
Is sift right for me?
See everything people are saying.
Do you currently lack comprehensive visibility into customer conversations? Our AI agents empower you to see all of the relevant discussions across social media and community platforms — in one place.
Evaluate their conversations efficiently.
Streamline how you analyze customer sentiment, manage support tasks, and enhance community engagement. Sift AI's agents turn a wide range of qualitative data into actionable insights.
Scale your team's work with less.
Our AI agents make it easy to act, enabling you to fine-tune operational priorities, messaging, product development, and other essential areas that have a real impact on your bottom line.
What We Do
Goodbye, Chaos. Hello, Clarity.
Cut through the noise with Sift AI. Our AI agents filter and prioritize customer conversations from any platform, turning vast data streams into clear, actionable insights.
Listen
Using our proprietary artificial intelligence model, Sift AI agents will focus on pulling whatever content you decide is most relevant and important for your business. The power is in your hands.
Understand
Sift AI agents will classify this content into your own custom categories, and provide you with a dashboard full of robust metrics. You can even chat with a personal AI co-pilot to debrief on these findings, understand them better, and make them actionable.
Act
Act on what you've learned. You can respond to inquiries natively in Sift, locally via Slack or Discord, directly on-platform, or otherwise. Better yet, you can send inquiries to the most relevant department — whether that’s IT, PR, product, safety, accounts payable, admin, or anything else — automagically.
HOW WE DO IT
The Sift Sparkle
Complete Workflow Integration
Sift includes bidirectional integrations with all of the key community channels where your team works. See an important trending question on Discord? Respond easily from Slack.
Track and Take Action
Sift tracks all of your questions and action items from your community in one place so your team can answer or respond to them centrally.
Rich Conversation Histories
Sift stores rich chat and support ticket history to build user profiles so you can see everything a user has said or done in your community.
Classifications, Declassified
Understand how your users are feeling and the types of conversations across your communities with custom tags and topics, making your community even more relevant to your business.
... and more!
